Contact Email
For product issues, export problems, account questions, or business inquiries, email us directly.
[email protected]Support
Need help?
This is the official channel.
If you run into issues while using SnapVoxel, want to share feedback, or need a business contact, reach us through the official support email below.
Helpful Details
Please include device model, iOS version, app version, and screenshots or screen recordings when possible.
device / OS / app version / screenshots
Support Scope
We currently support pattern generation, pixel editing, material counts, export flow, and general product questions.
product support and troubleshooting
FAQ
Check these before you email
What should I do if export fails or the image looks wrong?
Check export permissions, available device storage, and source image size first. If the issue remains, email us with screenshots and exact reproduction steps.
What if bead counts do not match my expected materials?
Regenerate the count after your final edits, then send the source image, output pattern, and a short description of the mismatch.
Can I submit feature requests?
Yes. We welcome suggestions for palettes, editor tools, export templates, and workflow improvements. Add “Feature Request” to the email subject.